Bouvette Properties

Thank you for your comment! We truly appreciate our long term tenants. Hope this finds you well!!

I have read your review. Considering we do not keep track of what a tenant does for work.

How would we surmise that they are college kids?Secondly, when a report is done correctly, it is dispatched within hours. If the tenant calls, emails or text, that delays them getting service. However, if they follow the lease and put the work order in online, it is dispatched quickly.Lastly, if the owner has stated that they want to approve repairs beforehand, we CAN NOT override that. We can't spend their money without their permission.

So, without identifying yourself other than ProudSeaSnake413, we can't address your issue. I have gone back through all work orders from July 13, 2018-July 19, 2018; we have had no complaints. Furthermore, none of the work orders during that time matches the 60-day notices sent out. So, either part of your story is untrue, or you're missing pieces.You claim you lost $750, how would you have lost $750 by the A/C breaking, sending a work order and the repair being done?

We cover the cost of repairs unless they are due to tenant negligence or willful damage.The only Tenant that I can find that matches anywhere near this that has gotten a 60-day notice, got said 60-day notice for a reason other than a repair. Such as lease violations due to unauthorized people living in the home, continued text to the Independent Agents that placed them in the house. The Agent's place you in the house and then they turn the paperwork over to us, they aren't "employed" by Bouvette Properties. Any promises made between you and the Agent must be in writing.

Any promises made by the owner are not binding by us because again, we can't provide things that we are unaware of.If you are a prospective tenant, please understand we manage 300+ houses and we have a system in place. Something needs repair, you go to the website or call the number and make a work order request. It is emailed to the Maintenance Director and she dispatches as soon as she has all the information. Sometimes we have to email the tenant to ask for clarification.

We would hate for a tenant to report the A/C is out and we send a technician and they find the batteries are dead in the thermostat (Happens weekly). When this happens, yes, you are charged for the repair, usually about $150. It is not our responsibility to send a technician to change light bulbs or batteries.Furthermore, if you follow the lease and pay rent on time, most of the time we will not even be able to place your name, however, we do have about 25 tenants that we know their name by heart, they either have a story every month why their rent is late or they constantly report frivolous (mildew around the tub, mildew on the rubber gasket on the fridge, asking us to clean the carpet because a child spilt Koolaid) repairs. These are the tenant's responsibility, not the landlords.Please feel free to download a copy of the Georgia Tenant Landlord Handbook, it outlines this and more.

Especially the "wear and tear vs.

damage" article. it can be found here https://fitsmallbusiness.com/normal-wear-tear-vs-damage-rental-properties/ and the GA TLH can be found at the following link https://dca.ga.gov/sites/default/files/georgia_landlord-tenant_handbook.pdf

Thank you for your kind words!! We are under new management and we are striving to improve as much as possible.

We represent many owners. We can't force all owners to do the repairs or cosmetic work that almost every prospective tenant wants.Considering we stay at a 97% occupancy rate, I believe we are doing something right. And considering we have been in business since 1964, again, something is right.Also, the only way you can claim you lost $750 is if you put a deposit down and then lost said deposit for not paying full rent when due.Also, you are judging a company as a whole on the actions of one Independent Agent that is not controlled or monitored by this company, but by the Real Estate Commission.

The website is maintained by an outside vendor. According to their records, they have not had an outage or issue.They checked back and said that the only people who were "blocked" from making payments are those who had bounced a check in the previous 90 days or those that had other account issues. Hopefully, this has been cleared up.